RETURNS & EXCHANGES

Orders may be cancelled as long as the fabric has not been cut and the order filled.  Cancellations will incur a 20% cancellation fee.  Just let me know as soon as possible and I will refund your money if those conditions have been met.

 

No refunds or replacement for packages that have been marked as delivered by the USPS or other carrier.  If your package has been marked as delivered and you have not received your package, please contact the USPS or appropriate carrier for help locating the package.  They can access more information about your package than we can. We will help however we can in locating your package but sometimes our infomration is limited.

 

Unless otherwise stated, all sales are final.

 

We want customers to be completely satisfied with their purchase!  Please contact us if there is any issue with your order and we will do our best to come to a satisfactory resolution.

**IMPORTANT SHIPPING INFORMATION**

 

Please double check to make sure that the delivery address is correct. We will ship to the address that is provided by the buyer at check out.  If you discover that the address is incorrect, please notify us right away.  If the shipping label has not been created, we can still change the address.  If the label has already been created there is no guarantee that we can change the delivery address.  If package is returned to us due to an incorrect address, you may be required to pay postage to have it reshipped after an address correction.

 

Our shipping policy is 1-2 business days, however, many times we have your order prepared and shipped within a few hours of placing the order.   We also can ship Priority mail Express with a $5 rush order fee.  Please message us for pricing for Priority Mail Express.

 

We ship Monday thru Friday (Except on holidays)

 

The default method of shipping for our store is USPS First Class Mail.  We can economically ship up to 2 yards of cotton fabric this way.  Please see the insurance section for more information about First Class Shipping.

 

Unless otherwise stated, the following outlines how most items are shipped:  

 

2 yards or less will ship via USPS First Class mail unless Priority mail is purchased.

Anything more than 16oz will ship USPS Priority Mail.

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**In the event of a lost package, we can only submit a claim for the exact amount of loss up to $100 (or amount purchased).  For orders over $100 additional insurance can be purchased.  Please contact us for additional insurance.

 

**INTERNATIONAL SHIPPING**

 

We are not currently shipping internationally.

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**CUSTOM DUTIES/TAXES**

 

All duties and taxes are the responsibility of the customer.

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**OTHER**

 

Please read and understand all policies before placing an order.  If you have any questions, please feel free to contact us.  We check email several times a day and will respond as quickly as possible.